Refund & Cancellation Policy

Last updated: July 2026

1. Overview

This Refund and Cancellation Policy applies to all paid subscriptions on the EasyQuote platform by NkazTech (Pty) Ltd. We aim to be fair and transparent in all billing matters.

2. EasyQuote Premium Subscription

2.1 Billing

  • Premium subscriptions are billed monthly at R50/month (or the current advertised price).
  • Payments are processed securely via PayFast.
  • Billing occurs on the same date each month from the date of initial subscription.

2.2 Free Trial

  • New users receive a 3-month free trial of Premium features.
  • No payment is required during the trial period.
  • After the trial, the account reverts to the Free Plan unless you subscribe.
  • No charges are applied automatically at the end of the trial.

3. Cancellation Policy

3.1 How to Cancel

You may cancel your Premium subscription at any time by:

  • Managing your subscription through PayFast's portal
  • Contacting us at info@nkaztech.com
  • Calling us at +27 74 834 9879

3.2 What Happens After Cancellation

  • Your Premium features remain active until the end of the current paid billing period.
  • After the billing period ends, your account reverts to the Free Plan.
  • All your data (quotes, invoices, clients) is retained and accessible on the Free Plan.
  • No further charges will be made after cancellation.

4. Refund Policy

4.1 Eligibility

Refunds are available under the following circumstances:

  • Within 7 days of first subscription: Full refund if you are unsatisfied with the service, no questions asked.
  • Service unavailability: Pro-rata refund if the platform is unavailable for more than 48 consecutive hours due to issues on our end.
  • Duplicate charges: Full refund of any duplicate or erroneous charges.

4.2 Non-Refundable

  • Partial months are not refunded upon cancellation (you retain access until period end).
  • Charges for months where the service was available and used are non-refundable.

4.3 How to Request a Refund

To request a refund, contact us with:

  • Your account email address
  • Date of the charge
  • Reason for the refund request

Email: info@nkaztech.com
Phone: +27 74 834 9879

Refunds are processed within 7–10 business days via the original payment method (PayFast).

5. Technology Services (Non-EasyQuote)

For custom software development, managed IT, and consulting services, refund and cancellation terms are governed by the individual service agreement or statement of work (SOW) signed between NkazTech and the client.

6. Changes to This Policy

We may update this policy from time to time. Changes will be communicated via email to active subscribers. The latest version is always available on this page.

7. Contact Us

For billing or refund enquiries:

  • Email: info@nkaztech.com
  • Phone: +27 74 834 9879
  • Address: 1 Spiderhead Road, South Hills, Johannesburg South, 2197, South Africa